Shipping Policy

Last Updated: June 2026

Thank you for shopping with Fragrance Diva's Vault.

Every order is carefully hand-decanted, quality checked and packaged to ensure it arrives safely.

Processing Times

Orders are typically processed within 2–5 business days.

During sales, product launches or busy periods, processing times may be slightly longer.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Within Australia

We currently ship Australia-wide only.

All orders are sent with tracked shipping via Australia Post.

Shipping costs are calculated at checkout.

Delivery Timeframes

Estimated delivery times are provided by Australia Post and may vary depending on your location.

Please note that delivery delays may occur due to weather events, public holidays, peak periods or circumstances outside our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Fragrance Diva's Vault is not responsible for parcels delivered to an incorrect address provided by the customer.

If your parcel is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend your order.

Lost or Delayed Parcels

Once your order has been lodged with Australia Post, responsibility for delivery lies with the carrier.

If your parcel appears delayed or is marked as delivered but cannot be located, we recommend contacting Australia Post first.

If you require assistance, please contact us and we'll do our best to help with the investigation.

Damaged or Leaking Orders

If your order arrives damaged, leaking or incorrect, please contact us within 48 hours of delivery at:

management@fragrancediva.com.au

Please include:

• Your order number
• Photos of the parcel
• Photos of the affected item(s)

We'll assess the issue and work with you to find a suitable resolution.

Authority to Leave

If you select Authority to Leave (ATL) at checkout or through Australia Post, Fragrance Diva's Vault is not responsible for parcels that are lost, stolen or damaged after delivery.

International Shipping

At this time, we ship within Australia only.