Refund policy

Returns & Refunds

At Fragrance Diva's Vault, every decant is carefully hand-filled, inspected and securely packaged before being shipped.

Due to the nature of fragrance products and for hygiene reasons, we do not accept returns or exchanges for change of mind, incorrect purchases, or if you simply don't enjoy the scent.

Damaged or Leaking Orders

If your order arrives damaged or leaking, please contact us within 48 hours of delivery by emailing sales@fragrancediva.com.au.

Please include:

  • Your order number
  • Clear photos of the outer packaging
  • Photos of the affected decant(s)
  • A brief description of the issue

Each claim is assessed individually.

Where appropriate, we may offer:

  • A replacement decant (subject to stock availability)
  • Store credit
  • A refund for the affected item(s)

We reserve the right to decline claims where sufficient evidence is not provided.

Minor Evaporation

A very small air gap or slight reduction in liquid level may occur due to temperature changes during transit and the filling process.

This is completely normal and does not affect the stated volume of your decant.

Fragrance Performance

Fragrance longevity, projection and performance vary depending on skin chemistry, weather, application and personal perception.

As these factors are outside our control, we cannot offer refunds based on fragrance performance.

Authenticity

All fragrances are 100% authentic and decanted directly from genuine retail bottles owned by Fragrance Diva's Vault.

We are not affiliated with or endorsed by the original fragrance brands.

Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery and we'll resolve the issue as quickly as possible.

 

While every effort is made to ensure labels remain intact during transit, occasional scuffing or lifting may occur. Cosmetic imperfections to labels do not affect the fragrance itself. If a label becomes unreadable, please contact us with photos so we can work with you on a suitable solution.

We recommend opening your parcel carefully and inspecting your order as soon as it arrives. Claims submitted more than 7 days after delivery may not be eligible for replacement or refund.